• Introduction
    • These terms and conditions (and the other documents referred to in here) govern the relationship between you and Wriggle Security when you order any of our web security audits or other products (“Products”)listed on our website at www.wrigglesecurity.com (“Website”). These terms and conditions set out important information regarding your rights, obligations and the restrictions that may apply when you order Products from our Website.
    • Any reference to “you” or “your”, means you as a customer of our Products and/or as a user of our Website. Any reference to “we”“us”“our” or “Wriggle Security” is to Wriggle Productions Ltd.
    • Please read these terms and conditions carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be legally bound by these terms and conditions.
    • We will not file or store a copy of these terms and conditions for each transaction made via the Website. You should print a copy of these terms and conditions for future reference.
    • Please tick the accept box if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.
  1. Information about us
    1. We are Wriggle Productions Ltd, a company registered in England and Wales under company number 079078977 and with our registered office at 137 Brinkburn Street, Newcastle Upon Tyne, NE6 2AR
  2. Your status
    1. By placing an order through our Website, you confirm that:
      1. you are legally capable of entering into binding contracts; and
      2. you are at least 18 years old.
      3. You have permission to receive the security audit for the requested website


  1. Our recurring audit service
    1. We offer a recurring audit service and when you sign up to which can be cancelled in accordance with condition 7.2 below.
  2. How the Contract is formed between you and us
    1. Please take time to read and check your order at each page of the order process. After placing an order for our Products, you will receive an email from us acknowledging that we have received your order. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirming your order has been accepted with 24 hours of receiving your order. We are not under any obligation to accept an order from you.
  3. Your consumer right of return and refund
    1. Right to cancel an order (or the whole subscription). Once an order has been placed our system begins scanning your website and no refund due to the nature of the product is appliacable. If you subscribe to a recurring package we will refund 50% of any audits which Wriggle Security have not yet started.
    2. Right of return and refund if the Product is defective or not as described: Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. You have legal rights in relation to Products that are defective or not as described. If the Products we deliver to you are defective or are not as described on our Website, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 3 days from delivery of the Products and if possible we ask that you send evidence of the defective or misdescribed Product – this will assist in processing your refund quickly).
    3. We will refund you within 14 days after the day on which (whichever is the earlier of) the day on which you provide us with acceptable evidence that the Product is defective or misdescribed and we have agreed for you to throw the Product away safely.
    4. We try our best to ensure that our Products are perfect 100% of time, but we are sure you will agree that this is not always possible. In the event of a minor error we reserve the right to use our discretion as to whether a full refund is applicable or not. We will act reasonably and may offer you a partial refund.
    5. We will refund you by the method used by you to pay.
    6. Your legal rights:Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. Your legal rights are not affected by your right of return and refund in this condition 7 or anything else in these terms and conditions.
    7. How to contact us:If you wish to cancel a Contract and/or return a Product to us for any of the reasons set out above, you just need to let us know within the applicable timeframe. The easiest way to do this is by using the Contact Us section on the website. Alternatively you can email us at info@wrigglesecurity.co.uk, or contact our team by telephone on 0191 285 6128. If you are emailing us or writing to us please include details of your order to help us to identify it (and photographic evidence if applicable). If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.
  4. Delivery
    1. Your website security audit will be emailed to the specified email address no more than 48 (working hours) once payment has been received.
    2. If you have order multiple audits you will receive your further website security audits every 30 days thereafter.
    3. It is your responsibility to ensure that you have given us the correct delivery email address.
    4. We will not under any circumstances email website security audits to a third party email address (for example if you request a website security audit on example123.com, we will only send the report to an email address ending in @example123.com. If your email address does not match your domain we will not be able to send you the report and you will not be entitled to a refund, in this scenario.
  5. Price and payment
    1. The price of the Products and any delivery charges will be as quoted on our Website from time to time, except in cases of obvious error. Product prices exclude VAT.
    2. Payment for all Products must be by credit or debit card and we require payment before we send the Products. We use PayPal to carry out and process your payments.
  6. Warranty (our promises)
    1. We promise to you that any Product purchased from us through our Website will conform in all material respects with its description, be of satisfactory quality, be reasonably fit for all the purposes.
  7. Privacy policy
    1. We take care to handle your personal data in accordance with applicable law. Please see our privacy and cookies policy for more information.
  8. Written communications
    1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  9. Notices
    1. All notices given by you to us must be given to Wriggle Security at info@wrigglesecurity.co.uk. We will only give notice to you at the email address provided to us.
  10. Transfer of rights and obligations
    1. The Contract between you and us is binding on you and us and on our respective successors and assignees.
    2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  11. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ( “Event Outside Our Control”).
    2. An Event Outside Our Control includes any act, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility / breakdown of the use of railways, shipping, aircraft, motor transport or other means of public or private transport including traffic; failure by our suppliers to supply; failure of public or private telecommunications networks (including the internet); and the acts, decrees, legislation, regulations or restrictions of any government.
    3. Our performance under any Contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.
  12. Waiver
    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 17 above.
  13. Severability
    1. If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  14. Entire agreement
    1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
    2. We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
    3. Nothing in this condition 22 limits or excludes any liability for fraud.
  15. Our right to vary these terms and conditions
    1. We have the right to revise and amend these terms and conditions from time to time including (without limitation) to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
    2. If we revise and amend these terms and conditions so as to alter the information required to be provided by applicable laws and regulations, such revisions and amendments will not be effective unless you expressly notify us of your agreement to them.
  16. Law and jurisdiction
    1. Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts will be subject to the non-exclusive jurisdiction of the courts of England.
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